Recruitment Onboarding & Training Retention & Development
Planning Legal Accounting
Any service you need
under one umbrella
More than just another consulting company offering generic hotel management and sales support, WB Consulting ECS offers a full suite of services under one umbrella for custom solutions that meet your individual business needs.
Hospitality includes all expects of customer service and providing a positive guest experience. Hospitality is going above and beyond to be friendly to every guest you serve. The affected industries include food service, restaurants, hotels, small business and much more. Any field that involves customer contact can grow and succeed with good hospitality.
Our team provides more than two decades of combined hotel industry experience. Our goal is to help your business capitalize upon growth opportunities, form advantageous strategic partnerships, and improve underperforming departments. To help you succeed, we offer expertise in:
We understand that each service industry requires a different take on hospitality, so we work to tailor each service we offer to your individual needs. When there are so many competitors in the same industry as you, outstanding customer experience is often the only thing that will differentiate your services from your competitors.
From small businesses to large corporations, there’s no company that doesn’t benefit from memorable service. Hospitality consulting from WB Consulting ECS, LLC., provides a way of evaluating your business’s operations and learning where there’s room for improvement. Once you’re able to focus on your areas of opportunity, you can improve the overall customer experience and drive loyalty.
Sales, Marketing & Revenue Management
WB Consulting ECS, LLC. is here to assist you with Sales, Marketing and Revenue Management to make your hotel be as competitive as it can be. Our expert and proven sales training techniques will help your staff generate additional revenue with up-selling and cross-selling skills and the knowledge of how to implement them properly.
Our fleet services take the burden off your staff of finding suitable lodging, while also saving money by negotiating reduced room rates for the company. Whether you have one truck, or thousands, WB Consulting ECS, LLC., offers cost and time savings for any size fleet. We’ve worked with one of the largest fleet companies in the nation, and WB Consulting ECS, LLC., offers fleet solutions to drivers and comprehensive savings to the company.
A great first impression begins with expertly trained staff. Insuring your employees, from the sales team and support staff to concierge and front desk employees, are evaluated and monitored for the best possible performance is important. We can help make certain your hotel is offering the highest level of service by performing mystery calls on your behalf. WB Consulting ECS, LLC., will work with your business to customize mystery calls to your needs and specifications.
A great website is imperative to a successful hotel. In todays’ business world, a company can’t compete without a compelling custom website design, with great images, an easy to read format and up to date styling. WB Consulting can design custom websites for your hotel that are beautiful, informative and user friendly, helping to insure online visibility and, ultimately, more bookings.
Social media and online marketing, keyword research, SEO (Search Engine Optimization), advertising placement and competition awareness are all integral pieces of your online digital marketing picture. Marketing your business on social media is a powerful tool and is necessary to promote a hotel for maximum exposure in the marketplace. Competition among hotels is fierce and creating a unique social approach can set your hotel apart from the rest.
“We wanted to say thank you to WB Consulting for the GREAT job they're doing for Baymont Inn & Suites.”
Baymont Inn & Suites
A National Freight Line
“Anytime we need their help or assistance they are always available and handle things quickly and efficiently. They are standout professionals who are detailed oriented and want the best for their customers internally and externally.”